IPcall-100:

1. How to verify if I can make a call?

* After a few seconds of the Dial Pad interface pops up, a static text on the upper center that above the country box is displaying 

"Login Successfully" 

* At the first time use,  the window FirewWall will be always activated and pop up with a dialog to ask you if you will Accept or Not while it detect our e-phone start to launch. You have to ACCEPT it then the firewall will not block any interchange transaction between internet vs the dongle.

* You did try to plug the dongle too earlier after the internet is being subscription and not finish yet. Normally, Window need about 5-10s to finish the auto-run processing. A time will be need depend on how performance of your PC. Just re-plug the Dongle again and wait for a few seconds to resolve the problem.

* You can find and click the F-Phone icon on the system tray. If software was quit, goes to My Computer on PC, access to the drive with F icon and double click the "Autorun.exe" directly.

* A Microphone gain is set to high. Entry to the Audio Set tab, reduce MIC Gain to left for reducing. Normally the slider knob is set at about 20% of full scale.  

 "Line is busy, please call later" after made a call. Why?

* It will be occured by a several reasons below. It might not be our server problem.

1. Your dialed no  is not correct or  the no is not existing.

2.Receive party is in used to occupy the phone line.

3. The Cellphone no which you dialed is not within our standard plan service. Please call for a special sub-charge to get the cellphone service.

4. Network environment in either side is very poor at a moment. Just need to wait for a while in order to avoid using the phone  within a peak hour of internet and call again.

"SPI Register Failed".  

a. Unplug both main Power and the LAN cable. 

b. After 1minute, main power is back ON firstly until to see ' WAN Disconnect". Press the DOWN key of the navigator for "Negotiate" appearing.

c. Plug LAN cable to the WAN port. After 5 seconds, a calendar will be displayed. Now the unit is ready to work.  

"WAN disconnected". 

* The "text" is telling you that the phone did not detect an existing network. Some of the following issues might cause this problem:

a.  Either one end of the LAN cable was unplugged.

b.  Plugged into a wrong port on a modem. (Assume the networking is not used with a DHCP router, a box you seem might be a multi-media modem which was supplied by your ISP normally. There are a few RJ-45 Jacks look like LAN ports, but actually they are reserved for multi-media upgraded services future). Please consult a computer technician for the case.

c. The end to the phone was plugged incorrectly into the LAN port of the phone. It must be plugged into the WAN.

b. Be sure you can access to internet for viewing web-site through a Laptop with the same LAN cable firstly.

"SPI Register Failed". 

* Check your current networking if it is using an ADSL modem. For office user, you need to check if you are using Static IP to access internet. If YES, you need to download a proper manual for either Modem user or Static IP user. 

 If you do prove it is a Broadband Router, further checks are required:

a. Open the router setup page with a browser to check the DHCP server address that it should not be allowed as 192.168.10.1  

b. Push the DOWN key of navigator once, you will see DHCP and IP addresses for this unit and the server. Otherwise, someone did a wrong setting in the MENU previously. You need to download the manual for the DHCP user. 

* Normally, if there are more than two PC working in the same network, or you have a netbook PC to use WiFi in same network, the broadband box is a router.   

  In case you have only one PC to access internet in your network and only one box can be seem between wall jack and PC, it may be a modem. 

* To fix this problem, just simply to unplug the main Power and back ON, then press "#" and hold it immediately until a text " POST MODE" appear. Then turn OFF power and reboot again.